If you think that the user account was responsible, you can continue to troubleshoot by using the new user account. If the problem no longer occurs, the cause exists within the user's home folder. To determine whether this is the case, you can log on to the computer by using a different or new user account, and then test the application. Sometimes, a specific user's information may become corrupted, and this may prevent installation, startup, or use of some applications. If the problem continues to occur, go to the next step. Step 3: Perform a clean startupįor information how to "clean start" your computer, click the following article number to view the article in the Microsoft Knowledge Base:Ģ398596 How to use a "clean startup" to determine whether background programs are interfering with Office for Mac
If the problem seems to be resolved, you can move the .plist file to the trash. If the problem still occurs, quit PowerPoint, and restore the file to its original location. I have tried re-installing (without an uninstall) so assume that this is completely up-to-date. The error message is 'Microsoft Outlook quit unexpectedly'. If you do cannot locate the file, the application is using the default preferences. This is a recent problem after several years of problem-free use on this Mac (2 months) and its predecessor (3 years).
Start PowerPoint, and check whether the problem still occurs. If you locate the file, move it to the desktop. To display this folder, hold down the OPTION key while you click the Go menu. The Library folder is hidden in MAC OS X Lion. BudHartley Force Quit on the Outlook app as it starts has had no effect to my issue as still crashes.I have reinstalled a fresh version of Office today and still using the 16.56 version which crashes.
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